NPCI launched Pai: An Artificial Intelligence Virtual Assistant


  • On May 27, 2020, the National Payment Corporation of India launched Artificial Intelligence based chatbot called Pai. 
Details Analysis:
  • The Chatbot aims to increase financial inclusion in India. 
  • The PAI can be accessed 24/7. 
  • It provides information about NPCI products.
  • The queries can be sent by the users through text or voice. 
  • In order to send queries, the users shall use websites of RuPay, NPCI and UPI. 
  • Currently, PAI is available in English and Hindi languages. 
  • It is to be launched soon in other languages as well.
  • The AI based chatbot was created by Bengaluru based startup CoRover Private Limited.
National Payment Corporation of India(NPCI): A fact file
  • The NPCI was founded in 2008 and was established by Reserve Bank of India. 
  • AEPS is one of the biggest success of NPCI. AEPS is Aadhaar Enabled Payment System. 
  • In July 2019, the number of AEPS transactions crossed 200 million.
The Services provided by NPCI are as follows:
  • Bharat Bill Payment System: It is a one-stop bill payment system.
  • BharatQR: It is a code developed for ease of payments and interoperability.
  • BHIM: A mobile application for unified payment interface
  • Cheque Truncation System
  • IMPS (Immediate Payment Service): A real time inter bank payment system
  • National Common Mobility Card
  • FASTag
  • RuPay
  • Unified Payment Interface