The central bank introduced the banking ombudsman scheme in
1995 to provide resolve banks' customers complain at fast track.
By contrast, internal ombudsman will be a forum available to
bank customers for grievance redressal before they can even approach RBI's
Banking Ombudsman is a quasi judicial authority functioning
under India's Banking Ombudsman Scheme 2006.
The authority was created pursuant to a decision made by the
Government of India to enable resolution of complaints of customers of banks
relating to certain services rendered by the banks.
The Scheme has come into force from January 1, 2006.
The Banking Ombudsman is person appointed by the Reserve
Bank of India to redress customer complaints against certain deficiency in
The Banking Ombudsman is a quasi judicial authority. It has
power to summon both the parties - bank and its customer, to facilitate
resolution of complaint through mediation.
As on date, 15 Banking Ombudsmen have been appointed with
their offices located mostly in the State Capitals.
The addresses of the Banking Ombudsman offices have been
provided in the RBI website.All Scheduled Commercial Banks, Regional Rural
Banks and Scheduled Primary Co-operative Banks are covered under the Scheme.